Delivery

How do you ship your orders out?
At present we use the courier Parcelforce.

When can I expect my order to be delivered?
We ship all our orders out with Parcelforce on a Next Working Day Delivery Service. Any orders placed before 2pm will be dispatched the same day for delivery the next. Anything after will be dispatched the next working day.

We do not delivery on Saturdays, and so anything ordered on Friday onwards will be dispatched the following Monday. (Except bank holidays)

Do I have to sign for delivery?
Yes, you do. For us, this is proof of delivery and to ensure your item has been delivered to you fine. It is also used in the event that you don?t receive delivery but someone else has signed for it. You may know the person who has taken your item in.

I haven't received my order. What should I do?
If you email us at info@wheyprotein247.co.uk and provide us with your order details, we will be able to track your item and find out where it is for you.

Sometimes a delivery attempt may have already happened, and the couriers at your local depot will then hold your item until further arrangements are made. If this is the case, we can easily arrange to have your item put back out for delivery on a day that you are available, or arrange a day for you to go and collect from them.

Courier depots will also hold items if there is a query regarding your address. They may request a contact number for you so they can amend it, and once this is done delivery can be made.

If you contact us, these issues can easily be resolved and any further delays can be prevented.